Privacy Policy

Effective Date: August 19, 2026
Last Updated: August 19, 2026

This Privacy Policy describes how Novasol Enterprises LLC ("we," "our," or "us") collects, uses, and protects your information when you use the HomeWatcher App (https://app.homewatchtools.com) and our website (https://homewatchtools.com). By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Account and Registration Information

• Name, email address, and password (stored in hashed form) for business owners and team members
• Business details: business name, contact information, website, and any logo you upload to brand your reports, emails, and client portal
• Your choices at registration, including acceptance of our terms and privacy policy and whether you opted in to promotional emails
• Support messages and other communications with us

b. Billing Information

• Subscription payments are processed by Stripe. Card and bank details are entered on Stripe's secure pages; we never receive or store your full card number. We store limited payment details such as the card type and last four digits, along with subscription status and invoice history.
• If you connect your own Stripe account to collect payments from your clients, we store your Stripe account identifier and connection status.

c. Client, Property, and Business Records You Enter

Operators enter records about their own business contacts into the App, including:

• Clients (homeowners): names, email addresses, phone numbers, mailing addresses, notes, and an optional photo
• Properties: addresses, property details, and any notes you choose to enter, which may include access instructions for the property
• Vendors: names, services, phone numbers, email addresses, and notes
• Leads (prospective clients): contact details, property information, notes, and email correspondence, whether entered manually or sent to the App through our API (for example, from your website's contact form)

d. Visit and Service Records

• Visit schedules, checklist results, issues, concierge and maintenance records, and related notes
• Photos taken or uploaded during visits and services. Photos are stored as uploaded and may contain embedded metadata added by the camera, such as the capture time, device details, and location.
• Check-in details, including an optional GPS location (see Section 2), timestamps, and completion details
• Invoices, payments, and related billing records for the operator's clients

e. Electronic Signature Records

When a contract is signed electronically through the App, we record the signature image, the signer's name and email address, the date and time of signing and consent, and the IP address and browser/device information of the signer. This applies to signatures collected from operators and from their clients.

f. Communications Sent Through the App

• The App sends emails on operators' behalf, such as visit reports, invoices, receipts, portal invitations and login links, and contract signature requests. We keep a record of these messages, including the recipient, subject, a preview of the content, and delivery information.
• Emails sent through the App include delivery and engagement tracking, such as whether a message was delivered, opened, or a link in it was clicked.
• Replies to lead emails are received and stored with the lead's record, including any attachments.

g. Automatically Collected Information

• Device and browser data, IP address, and usage data
• Analytics data via Google Analytics, including pages viewed within the App and website, session duration, and interaction behaviors
• Performance and error monitoring data (such as page load times and errors) via monitoring services like Bugsnag
• Advertising conversion signals: we may use Google Ads conversion tracking to measure signups, trial starts, and purchases
• Login session records, including IP address and browser information

2. Location Information

• When a team member starts a visit, the App can capture the GPS location of their device at check-in, with their permission through the browser or device prompt. GPS check-in is optional and can be skipped.
• Recorded check-in coordinates are stored with the visit and may appear in visit reports shared with the operator's client, including as a map or map link.
• Photos taken with location services enabled may contain embedded location metadata, as noted above.

3. How We Use Your Information

We use the collected data to:

• Provide and maintain the HomeWatcher App, including generating reports, invoices, contracts, and the client portal
• Process subscription payments and, where you enable it, facilitate payments from your clients through your own Stripe account
• Send transactional emails on your behalf and track their delivery
• Provide AI-assisted features (see Section 4)
• Respond to customer inquiries and provide support
• Improve our features, usability, and performance
• Send promotional emails if you opted in (you can opt out at any time by contacting us)
• Monitor for misuse or excessive activity
• Comply with legal obligations

4. AI-Assisted Features

Some features use a third-party artificial intelligence provider, Anthropic, to process content you choose to submit. For example, when you use the checklist import tool, the text or file you upload (such as a document, spreadsheet, PDF, or photo of a checklist) is sent to Anthropic's API to convert it into a checklist. Content is shared only when you use these features and only to provide them. Avoid including information in these uploads that you do not want processed this way.

5. Data Sharing and Third Parties

We do not sell or rent your personal or business data. We share information with third-party service providers only as needed to run the App:

• Stripe (payment processing): your business details for subscription billing; and when your clients pay an invoice online, their email address and the invoice details, processed through your own connected Stripe account
• Resend (email delivery): the content and recipients of emails sent through the App, and delivery/engagement events
• Anthropic (AI processing): content you submit to AI-assisted features, as described in Section 4
• Intuit QuickBooks Online (optional accounting integration): if you connect QuickBooks, your clients' names, email addresses, and phone numbers, and your invoice and payment records, are synced to your own QuickBooks account
• Google: analytics (Google Analytics), advertising conversion measurement (Google Ads), and embedded maps/links (Google Maps) used to display visit locations and property addresses
• Bugsnag (performance and error monitoring)
• Cloud hosting, storage, and content delivery providers (such as Amazon Web Services) that host our infrastructure and store uploaded files, and a font delivery network (Bunny Fonts) that serves the App's typeface

These providers are only allowed to use data to provide their services to us (or, for integrations you connect such as Stripe and QuickBooks, to provide their services to you under their own terms) and are required to maintain confidentiality. We may also disclose information if required by law.

6. Cookies and Tracking Technologies

• We use first-party cookies that are necessary for the App to work: a session cookie, a security (CSRF) token, an optional "remember me" cookie, and preference cookies (such as your theme choice).
• Google Analytics sets cookies to help us understand usage trends. You can adjust cookie settings through your browser preferences.
• Emails sent through the App use standard delivery and open/click tracking provided by our email service.

7. Your Clients' Information (For Operators) and Information About You (For Homeowners)

• Operators are responsible for the client, property, and contact information they enter, and must have the authority and any needed consents to store it in the App and have us process it on their behalf.
• We process this information as a service provider to the operator: to store records, generate reports and invoices, send emails the operator initiates, operate the client portal, and provide the features described here. We do not use it for our own marketing, and we do not sell it.
• Client portal access works through secure, single-use login links sent to the email address on file; portal users do not create passwords with us.
• If you are a homeowner and want your information corrected or deleted, contact your home watch company, since they control the records. You may also contact us at the address below and we will assist, coordinating with the operator where appropriate.

8. Offline Mode and Data Stored on Your Device

The App can be installed on your device and used offline. To make this work, data you access or create (such as visit details, client and property information, and photos waiting to upload) may be stored temporarily in your browser's local storage on the device and synchronized to our servers when a connection is available. Treat devices used with the App as containing business data: protect them with a device lock, and keep them in your control.

9. Data Retention

We retain your data for as long as your account is active or as necessary to fulfill the purposes outlined in this policy, including keeping historical visit reports, photos, invoices, signed contracts, and email records available to you. Upon account cancellation, data may be deleted after 30 days unless otherwise required by law (for example, records we must keep for tax or accounting purposes).

10. Data Access, Deletion, and Control

You may request access to or deletion of your stored data at any time by emailing us at support@homewatchtools.com. The App also provides self-serve exports for certain records (such as CSV exports of invoices and payments and PDF copies of reports and contracts).

California residents may exercise additional rights under the California Consumer Privacy Act (CCPA), including the right to:

• Know what personal data is collected
• Request deletion of your data
• Opt out of any sale of personal data (we do not sell your data)

11. Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including encryption of data in transit, hashed password storage, and access controls that scope each business's data to its own account. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security. Please use strong, unique passwords and be thoughtful about the sensitivity of information you store in free-text fields.

12. International Users

This service is intended for users based in the United States. If you access the App from outside the U.S., you consent to the transfer and storage of your data in the United States.

13. Children's Privacy

The App is not intended for use by children under 18. We do not knowingly collect personal information from minors.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If changes are significant, we will notify you by email or through the App. Continued use of the service constitutes your acceptance of the updated policy.

15. Contact Us