Privacy Policy

Effective Date: July 13, 2025
Last Updated: July 13, 2025

This Privacy Policy describes how Novasol Enterprises LLC ("we," "our," or "us") collects, uses, and protects your information when you use the HomeWatcher App (https://app.homewatchtools.com) and our website (https://homewatchtools.com). By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information:

a. Information You Provide

• Business name, contact name, email address, and other registration details
• Property and client data you enter (e.g., addresses, notes, photos, inspection details)
• Support messages and communications

b. Automatically Collected Information

• Device and browser data
• IP address and usage data
• Analytics data via Google Analytics, including session duration, page views, and interaction behaviors

2. How We Use Your Information

We use the collected data to:

• Provide and maintain the HomeWatcher App
• Respond to customer inquiries and provide support
• Improve our features and usability
• Monitor for misuse or excessive activity
• Comply with legal obligations

3. Data Sharing and Third Parties

We do not sell or rent your personal or business data. We may share limited information with trusted third-party service providers, including:

• Google Analytics (for usage statistics)
• Cloud hosting or infrastructure providers
• Customer support tools (if applicable)

These providers are only allowed to use data for service provision and are required to maintain confidentiality.

4. Cookies and Tracking Technologies

We use cookies and similar technologies through Google Analytics to track usage trends, analyze activity, and improve our site. You can adjust cookie settings through your browser preferences.

5. Data Retention

We retain your data for as long as your account is active or as necessary to fulfill the purposes outlined in this policy. Upon account cancellation, data may be deleted after 30 days unless otherwise required by law.

6. Data Access, Deletion, and Control

You may request access to or deletion of your stored data at any time by emailing us at support@homewatchtools.com.

California residents may exercise additional rights under the California Consumer Privacy Act (CCPA), including the right to:

• Know what personal data is collected
• Request deletion of your data
• Opt out of any sale of personal data (we do not sell your data)

7. Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. International Users

This service is intended for users based in the United States. If you access the App from outside the U.S., you consent to the transfer and storage of your data in the United States.

9. Children's Privacy

The App is not intended for use by children under 18. We do not knowingly collect personal information from minors.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If changes are significant, we will notify you by email or through the App. Continued use of the service constitutes your acceptance of the updated policy.

11. Contact Us