Terms and Conditions

Effective Date: August 19, 2026
Last Updated: August 19, 2026

These Terms and Conditions ("Terms") govern your access to and use of the HomeWatcher App and its associated website, operated by Novasol Enterprises LLC, a California limited liability company ("we," "us," "our"). By accessing or using the app (available at app.homewatchtools.com) or website (homewatchtools.com), creating an account, or making a payment, you ("you," "your," or "Customer") agree to be legally bound by these Terms.

If you do not agree with any part of these Terms, you must not use the App or related services.

1. Eligibility

You must be at least 18 years old and authorized to enter into a binding agreement. If you use the App on behalf of a business, you represent that you have authority to bind that business to these Terms.

2. Company Identity

The HomeWatcher App is a business-to-business (B2B) software product owned and operated by Novasol Enterprises LLC, a company registered in the State of California. The official marketing site is https://homewatchtools.com, and the app is accessed through https://app.homewatchtools.com.

3. Account Registration and Team Access

You are responsible for maintaining the confidentiality of your login credentials. Account sharing across multiple businesses, entities, or unaffiliated individuals is strictly prohibited. Each account is licensed to a single legal entity. Use by multiple home watch companies, franchisees, contractors, or unrelated offices in different cities or states is not allowed under the same login unless explicitly approved in writing by Novasol Enterprises LLC.

You may invite employees or contractors of your business as team members with their own logins. You are responsible for the actions of every team member on your account, for keeping team access current (for example, removing team members who leave your business), and for ensuring each team member complies with these Terms.

4. Permitted Use and Scope Limitation

The App is intended solely for home watch and closely related property care services, such as periodic property inspections and reporting on behalf of absentee homeowners, concierge and errand services for those clients, and coordination of property maintenance. Use of the App for unrelated services or industries, including those requiring licensure or regulatory oversight, is prohibited unless approved in writing. We reserve the right to terminate accounts used for purposes beyond this scope.

5. Subscription, Pricing, and Billing

• All services are offered on a paid subscription basis, billed per business on a monthly or annual plan. Current pricing is published on our website and in the App.
• Subscription payments are processed by Stripe, our payment processor. We do not store your full card number or bank account details on our servers.
• Subscriptions renew automatically at the end of each billing period until cancelled. You can manage or cancel your subscription at any time from the billing settings in the App, which will take you to a secure billing portal.
• If you cancel, your access continues until the end of the period you have already paid for. Except where required by law, fees already paid are non-refundable, and we do not provide prorated refunds for partial billing periods.
• Only the account owner can manage the subscription.
• We reserve the right to modify pricing, plans, and included features at any time. New features may be added and made available only through additional plans. Pricing changes will be communicated via email or in-app notice. Continued use after notification constitutes acceptance.
• If a subscription payment fails, we may suspend access to the App until payment is brought current.

6. Free Trials and Promotional Codes

We may offer free trials or promotional pricing, for example through a promotional code entered at registration or on the billing page. Unless stated otherwise for a specific offer:

• A trial requires a valid payment method up front, and your subscription begins automatically and your payment method is charged when the trial ends, unless you cancel before the trial period is over.
• Trials and promotional offers are limited to one per business and are available only to businesses that have not previously subscribed.
• We may modify or withdraw any trial or promotional offer at any time.

7. Client Payments and Stripe Connect

The App lets you collect payments on invoices from your own clients by connecting your own Stripe account through Stripe Connect. If you use this feature:

• Payments made by your clients are processed directly between your Stripe account and your client. You, not Novasol Enterprises LLC, are the merchant of record for those payments.
• We do not receive, hold, or transmit your clients' funds, and we do not charge a platform fee on those payments. Stripe's own processing fees apply and are your responsibility.
• You are solely responsible for refunds, chargebacks, payment disputes, receipts, and customer service related to payments from your clients. Refunds are issued through your own Stripe dashboard.
• Your use of Stripe is governed by Stripe's own agreements, including the Stripe Services Agreement and the Stripe Connected Account Agreement, and you must comply with them.
• Supported payment methods currently include cards and U.S. bank (ACH) payments. ACH payments can take several business days to clear, and an invoice is not considered paid until the payment settles.
• Any tax shown on your invoices is a manual field that you set. You are solely responsible for determining, collecting, and remitting any taxes that apply to the services you sell to your clients.

Recurring billing schedules in the App generate draft invoices on your chosen schedule and can email them to your clients automatically. The App does not automatically charge your clients' payment methods; your clients pay each invoice themselves through a secure checkout link.

8. Client Portal

The App includes an optional client portal where your clients can view visit reports, invoices, maintenance records, and photos, and submit service requests. Portal access is granted through login links sent to the email addresses you enter for your clients. You are responsible for entering accurate client email addresses, for deciding who receives portal access, and for your clients' use of the portal. The portal is provided as part of our service to you; these Terms do not create any contract between Novasol Enterprises LLC and your clients.

9. Electronic Signatures and Contracts

The App lets you prepare service contracts and collect electronic signatures from your clients, either in person or through an emailed signing link. When a signature is collected, the App records supporting details such as the date and time, IP address, and device information.

You are solely responsible for the content, legal sufficiency, and enforceability of the contracts you create and send, and for complying with electronic signature and other laws that apply to you and your clients. We are not a party to any contract between you and your clients, and nothing in the App constitutes legal advice.

10. AI-Assisted Features

Certain features, such as the checklist import tool, use third-party artificial intelligence providers to process content you submit (see our Privacy Policy for details). By using an AI-assisted feature, you agree that the content you submit to it may be shared with our AI service provider in order to deliver the feature.

AI-generated output can contain errors or omissions. You must review AI-generated content before relying on it or using it with your clients. AI-assisted features are subject to reasonable usage limits, which are shown in the App and may change.

11. Integrations and Third-Party Services

The App offers optional integrations with third-party services, such as Stripe and QuickBooks Online. When you connect an integration, you authorize us to exchange your data with that service as described in the App and in our Privacy Policy. Your use of any third-party service is governed by that provider's own terms, and we are not responsible for third-party services. We may add, change, or discontinue integrations at any time.

12. API Access

We may issue API keys that allow your systems (for example, your website's contact form) to send data to your account through our documented API endpoints. You must keep API keys confidential, and you are responsible for all activity performed with keys issued to your account. We may apply rate limits and may suspend or revoke API access at any time for abuse or security reasons.

13. Usage-Based Enforcement

The App is designed for typical home watch business operations. Excessive usage, such as unusually high property counts, bandwidth consumption, or storage, may result in additional charges, feature restrictions, or a requirement to upgrade to an enterprise plan.

14. Right to Audit

We reserve the right to monitor and audit your usage to ensure compliance with fair use policies and these Terms.

15. Export of Data

The App includes self-serve exports for certain data (for example, CSV exports of invoices and payments, and PDF copies of reports and contracts). You may also request a full export of your account data at any time; full exports are processed manually upon request and are subject to availability and system limitations. Once an account is canceled, data may be permanently deleted after 30 days.

16. User-Generated Content and Client Information

You are solely responsible for all content entered into the App, including text, notes, checklists, images, documents, and signatures. We do not moderate, verify, or control this content. You must ensure all content is lawful and non-infringing. You grant us a license to host, store, and process this data for the purpose of operating the App, including creating backups and providing the features described in these Terms.

Much of the information you enter is about your clients and their properties, such as contact details, property addresses, access instructions, photos, and payment records. You represent that you have the authority and any consents needed from your clients to enter this information into the App and to have us process it on your behalf.

17. No Responsibility for Your Clients

You are solely responsible for your business operations and your clients. We are not responsible for your communications, service delivery, or outcomes with property owners, tenants, or other third parties. We disclaim any liability arising from:

• Inaccurate or incomplete reports
• Missed visits
• Misuse or misinterpretation of app data
• System outages affecting your clients

You agree to indemnify and hold harmless Novasol Enterprises LLC from any claims brought by your customers or third parties.

18. Offline Use and Mobile Devices

The App can be installed on your devices and includes an offline mode: visit data you are working on may be stored temporarily on your device and synchronized to our servers when a connection is available. You are responsible for the physical security and access control of devices used with the App. While we take reasonable measures to make offline synchronization reliable, we do not guarantee that changes made offline will always synchronize without conflict or loss, and you should reconnect and sync promptly after working offline.

19. Data Privacy

Our collection and use of personal information, including the third-party service providers we share data with, is described in our Privacy Policy. By using the App you agree to the Privacy Policy.

20. Support

We offer support via email during regular U.S. business hours. We do not guarantee a specific response time or resolution time.

21. Beta Features Disclaimer

You may be given access to beta or experimental features. These features are provided "as-is" and may be modified or removed at any time.

22. Prohibited Activities

You may not:

• Access the App via scraping, automated scripts, or bots, except through our documented API endpoints using API keys we issue
• Attempt to reverse engineer or tamper with the platform
• Use the App in violation of any laws
• Resell, sublicense, or offer access to unaffiliated businesses
• Interfere with or damage the platform or website in any way

This applies to both the app (app.homewatchtools.com) and the marketing site (homewatchtools.com).

23. Modifications to Service

We may modify, suspend, or discontinue any part of the App at any time. We will attempt to provide advance notice for major changes.

24. Termination

We reserve the right to suspend or terminate accounts at our sole discretion for violations of these Terms, excessive resource usage, non-payment, or abuse of the system.

25. Intellectual Property

All intellectual property related to the App, including code, design, branding, and content, is the property of Novasol Enterprises LLC. Unauthorized copying or reuse is prohibited. Logos and branding you upload to personalize your reports, emails, and client portal remain yours; you grant us a license to display them in those materials on your behalf.

26. No Warranty

We make no warranty that the App will be error-free, uninterrupted, or meet your specific needs. Use of the App is at your own risk.

27. Limitation of Liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, consequential, or punitive damages, including data loss, service interruptions, or customer complaints resulting from your use of the App.

28. Indemnification

You agree to indemnify, defend, and hold harmless Novasol Enterprises LLC, its officers, employees, and affiliates from any claims or liabilities related to your use of the App or your business operations.

29. Force Majeure

We are not liable for failure or delay in performance due to causes beyond our reasonable control, including but not limited to natural disasters, cyberattacks, internet outages, hosting failures, or regulatory changes.

30. Dispute Resolution

All disputes shall be resolved by binding arbitration in the State of California, in accordance with the rules of the American Arbitration Association. You waive your right to participate in class actions or jury trials.

31. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles.

32. Changes to These Terms

We may revise these Terms at any time. Material changes will be communicated via email or in-app notification. Continued use of the App constitutes acceptance of the updated Terms.

33. Contact Information